Refund Policy

The short version

You approve your personalised affirmations before you pay anything, so there’s no risk in starting a consultation. Once your custom album has been produced and delivered, it cannot be refunded, since it’s a personalised digital product built specifically for you and can’t be resold or reused.

Before you pay

Every custom order starts with a free consultation. You’ll receive a set of personalised sample affirmations to review before any payment is requested.

If the sample doesn’t feel right, you’re under no obligation to continue, and nothing is charged. You can request adjustments to the sample, or simply choose not to proceed.

After you pay

Payment is only requested once you’ve approved your sample affirmations. Because your final album is:

• custom-produced specifically for you, based on the affirmations you approved,
• delivered as a digital file, and
• not resellable or reusable for any other customer,

refunds are not available once production begins or once the finished album has been delivered.

When a refund or replacement may apply

Refunds or replacements will be offered in the following situations:

• Faulty or corrupted files. If your delivered audio files won’t play, are corrupted, or don’t match what was approved, contact us and we’ll fix or re-deliver the file at no extra cost.
• Wrong order delivered. If you receive a file that doesn’t match your approved affirmations or your ordered format, we’ll correct and redeliver it.
• Non-delivery. If your album isn’t delivered within the stated timeframe and you haven’t received an update, contact us and we’ll investigate or offer a refund if production hasn’t reasonably progressed.

These situations are assessed individually and in good faith. Contact us and we’ll work with you to resolve it.

What isn’t covered

Because the sample-approval step exists specifically to confirm content before you pay, refunds are not provided for:

• changing your mind after approving your sample and after production has begun,
• personal taste or subjective reaction to the finished audio once it matches the approved affirmations, or
• requests made after the delivered files have been downloaded and used.

How to request a refund or fix

Contact us on our contact page within 7 days of delivery, including your order details and a description of the issue. We aim to respond within 48 hours.

Your rights

This policy doesn’t affect any statutory rights you may have under the consumer protection laws of your country. If mandatory local law requires broader refund rights than stated here, those legal rights take precedence.